Our Change of Mind Policy
We are happy to offer you a refund or exchange for change of mind on full priced merchandise.
The following change of mind (returns and exchanges) timeframes apply:
- In-store: 30 days from date of purchase
- Online (Australia): 30 days from date of delivery
- Online (International): 45 days from order placement
Conditions for refund/exchange for 'Change of Mind'
- Proof of purchase is accompanied with the returned merchandise; and
- The merchandise is unworn, unwashed, unused and in its original condition with all tags and packaging intact
- Any discounts received at the time of purchase will be calculated into the refund amount. Exchange for another item that isn't discounted will result in a difference to be charged.
Exceptions to our Change of Mind Policy
Our change of mind policy does not apply to the following merchandise:
- Personalised items cannot be returned for a refund or exchange for change of mind. Personalised products include – any heat press names, or number/s applied to merchandise.
Our change of mind policy, returns and refunds does not apply to the following items:
- Saints Locker Online Auction Items
- Saints Membership Packages
- Sale or Clearance Items
It is the customer’s responsibility to ensure all details submitted with an order are correct, including correct spelling, font type, choice or numbers and colours. Saints Locker will not be held responsible if the customer provides incorrect information. The item is non-refundable as per personalised conditions above.
Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose, or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it). If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
How to Return or Exchange a Purchase
Our customer service team are unable to review items via email or phone. All items must be physically returned either by mail or in person in-store to be processed, in accordance with the process detailed below.
At Saints Locker
Within the timeframes outlined above, provide your online receipt (this was emailed to you when you placed your online order) and the credit card used for your purchase, to Saints Locker where our store staff will be happy to assist you. Returns and exchanges are of course free in store. The Saints Locker Shop, located at the RSEA Park, 32-60 Linton Street, Moorabbin, VIC 3189. For store opening days and times, phone: 1300 467 248 (Mon-Fri 9am-5pm) or check online for details.
If your purchase was made in store, you will need to bring your receipt with you.
Post to Saints Locker
Customers are responsible for all return postage costs for change of mind returns and exchanges received in an online order.
To return your order via post, simply complete the returns form enclosed with your order or for returns within Australia and send it back to the Return Address along with the item(s) you wish to return.
When returning or exchanging a faulty or damaged item or an incorrectly packed item, Saints Locker will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by the staff at Saints Locker. Should you need further assistance regarding this process, please contact Saints Locker directly.
Please ensure your return parcel is securely packaged and both sender’s address and Saints Locker Return Address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return by registered post.
Please allow 10 business days from the day your parcel is delivered for your return to be processed and your account to be credited. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.
If exchanging via post, please return your unwanted item as above, noting the style/size you wish to exchange on the returns slip provided.
All returns are to be sent to:
32-60 Linton Street
MOORABBIN, VIC 3189